Users were unable to connect calls due to call push notifications not being delivered to volunteers and some support agents among Service Directory partners. Timeline - 16:17 UTC: We detected elevated failure rates with calls timing out during the invitation phase. - 17:18 UTC: Recovery achieved: call push notifications began processing normally again and service returned to normal. The disruption was caused by performance issues in our background processing system responsible for sending call push notifications. The system experienced resource constraints that prevented it from processing call requests in a timely manner, resulting in a backlog that delayed or prevented notifications from reaching volunteers and some support agents.
Posted Mar 10, 2026 - 17:30 UTC
This incident affected: Video calls (Volunteer calls, Service Directory calls).